汇丰 2021 综合类面试题 小编:管理员 51阅读 2021.10.09 第1题： Please state why you chose to follow these activities and how they have contributed to your personal development. You may wish to give details of your role whether anyone else was involved and any difficulties you encountered.

　　 第2题：

　　 Please state how you have benefited from your work experience.

　　 第3题：

　　 How much is your present monthly salary including allowances.

　　 第4题：

　　 Do you need to compensate your present employer if you resign? If so, please give details.

　　 第5题：

　　 Other than academic success, what has been your greatest achievement to date? What do you see as your personal strength, why?

　　 第6题：

　　 Please state why the position you have applied for is appropriate for you; Why you have selected HongKong Bank and what your career objectives are.

　　电话客服需要什么专业 小编:啊南 1285阅读 2020.02.14

电话客服岗位对于专业没有什么太大的要求，想要成为一名电话客服必须要有良好的语言表达能力，丰富的行业知识及经验，优雅的形体语言表达技巧，思维敏捷，具备对客户心理活动的洞察力，具备良好的人际关系沟通能力，具备专业的客户服务电话接听技巧，良好的倾听能力除了这些还要有“客户至上”的服务观念，工作的独立处理能力，各种问题的分析解决能力以及人际关系的协调能力 。当然，电话客服属于高压职业，从业人员必须要具备挫折打击的承受能力，情绪的自我掌控及调节能力，满负荷情感付出的支持能力。